?
Frequently Asked Questions
Does the product price include a custom logo?
The listed product price does not include a custom logo. Please contact us if you require custom branding or specialized packaging.
What is the lead time for production?
In-stock items can be delivered within 3-7 days. For custom orders, the regular lead time is 20-45 days, depending on the total order quantity.
How can I arrange payment for my order?
We accept TT, LC, and Trade Assurance payments. Our sales team can draft a Proforma Invoice (PI) or a trade assurance order to facilitate the process.
How long does shipping take?
Air or Express shipping typically takes 7-10 days. Sea freight usually ranges from 15-45 days, depending on the specific destination port.
How do you handle quality control issues?
We have a professional after-sales department dedicated to solving 100% of quality issues. We ensure a safe and transparent communication process for all our partners.
Can I request product samples?
Yes, if stock is available, we provide samples. The customer is responsible for the sample cost and freight. Discounts on total costs are available for large-scale future orders.
Pdara Pet
